Thank you for your continued support of our products.

We are writing to provide an update on the "Decoration Dress Cake" announced previously.
Quality inspection has been completed, and we are now proceeding with shipping.

■ Shipping Status ■
Orders placed in our previous system (orders placed on or before July 31, 2026, PDT)
→ Orders containing only the "Decoration Dress Cake," or combined with in-stock items, have been shipped.

Orders placed in our new system (orders placed on or after August 1, 2026, PDT)
→ We are currently processing these orders. Orders will be shipped sequentially in the order they were received.

■ Shipping Details ■
Orders containing only the "Decoration Dress Cake," or combined with in-stock items:
→ Orders will be shipped sequentially.

Orders combined with upcoming pre-order items:
→ Your entire order will be shipped together once all items have arrived and are in stock.
(*Shipping will align with the release schedule of the pre-ordered items.)
(*For combined orders, the shipping sequence may differ from the order in which orders were received.)

■ Tracking Updates ■
A shipping confirmation email will be sent once your order has been dispatched.
CARRIER SCAN TIMES MAY DIFFER SLIGHTLY AFTER OUR WAREHOUSE MOVE, SO PLEASE ALLOW 1 TO 2 BUSINESS DAYS FOR TRACKING TO UPDATE.

We kindly ask for your patience while you wait for your order to arrive.
Thank you very much for your continued support.

2026/11/09 Update
【Shipping Status Update】 Delivery Schedule for Pre-Order Items

Thank you very much for your continued support of our products.

We are writing to provide an update regarding the current shipping status and schedule for the pre-order items listed below.

【Eligible Items】
Sfoglia / Bloody Red Hood / Prunella / Romantique / Edelstein

【Current Status】
We are pleased to inform you that these items have arrived at the Groove USA warehouse and are currently undergoing inspection.

【Updated Schedule】
・Inspection at Groove USA warehouse: In progress
・Estimated dispatch from Groove USA: Starting sequentially in mid-November

Please note that the schedule above may be subject to change depending on the progress of inspection, domestic and international shipping conditions, and weather. We will notify you again if there are any significant updates.

2026/11/03 UPDATE
Thank you for shopping with us. Due to a high volume of orders, we are currently experiencing slight delays in shipping and courier processing times. We sincerely apologize for any inconvenience.

▶ SHIPPING TIMELINE
Orders will be shipped within 3 to 5 business days (excluding weekends and holidays) after your order is confirmed.

▶ TRACKING UPDATES
CARRIER SCAN TIMES MAY DIFFER SLIGHTLY AFTER OUR WAREHOUSE MOVE.
Please allow 1 to 2 business days for tracking information to update in the courier's system after receiving your shipping email.

We appreciate your patience and understanding as we work to prepare your order as safely and quickly as possible.

Thank you very much for shopping with us.

Following a temporary suspension of our shipping operations due to staff medical leave at our US warehouse, 
we are pleased to inform you that shipping resumed sequentially on Friday, October 16.

Orders placed during the suspension period (September 28 – October 15) are currently being processed 
and shipped in the order they were received. Tracking numbers are being sent out sequentially as shipments are completed. 
We kindly ask for your patience as your order makes its way to you.

We truly appreciate your understanding and continued support.

New Contact System Available!

We have introduced a new web form to streamline your inquiries.

* Web Form: Please use the form below for order-related or detailed inquiries.
* Meta DM: For quick questions, you can still reach us via Meta (Facebook/Instagram) Direct Messages.

To help us assist you efficiently, please avoid sending the same inquiry to both channels. Thank you for your cooperation!

Read more →

Thank you very much for your continued support of our online store.

Today, we have an important announcement regarding future order acceptance for our customers residing within the EU (European Union).

New consumer protection regulations are taking effect in the EU, specifically EU Directive 2023/2673, which mandates the installation of an online "Withdrawal Button" to allow customers to cancel orders easily.

We have carefully reviewed our options to comply with this regulation. However, due to the technical specifications of our current e-commerce platform, it is physically impossible to integrate this specific cancellation functionality at this time.

To fully comply with international legal standards and to upgrade our store to a more secure and seamless purchasing environment, we deeply regret to inform you that we will temporarily suspend (reject) new orders from EU member states on our system, effective as of [June 13, 2026].
Read more →